Implementation of artificial intelligence chats from NTS: a new level of customer interaction

In today's business world, the speed and quality of customer communication have become key success factors. Traditional forms of support—phone calls or email—no longer meet the expectations of users who want instant answers. That's why the implementation of AI-powered chats has become an important tool for companies that want to stay competitive.

NTS specializes in creating and integrating AI solutions that automate communication, reduce the burden on operators, and increase customer satisfaction.

Why you should implement an AI chatbot

1. Instant answers 24/7

   Artificial intelligence works 24/7, providing support to users at any time of the day.

2. Reducing support costs

   AI chat takes care of up to 80% of typical requests, reducing the number of calls to live operators.

3. Personalized experience

   By analyzing previous requests and customer behavior, the bot offers individual solutions.

4. Integration with CRM and analytics

   All customer data and dialogues are stored, allowing you to analyze sales and marketing effectiveness.

How NTS is implementing AI chats

1. Business needs analysis

   NTS specialists study the client's business processes, typical call scenarios, and project goals.

2. Creating dialogue scripts

   Communication logic, response branches, and possible interaction options are being developed.

3. Training an AI model

   The chat learns from real company data — frequently asked questions, knowledge base, instructions.

4. Integration with the website, messengers and social networks

   The solution can be connected to the website, Telegram, Viber, Facebook Messenger, and other channels.

5. Testing and optimization

   After launch, the NTS team monitors performance, adjusts scenarios, and improves algorithms.

Implementation results

• Reducing response time to customer questions by 5-10 times.

• Increase conversions through instant interaction.

• Reducing the load on the support department by 50–70%.

• Improving service quality and audience loyalty.

Implementing AI chats is an investment in the future of your business. NTS offers comprehensive turnkey solutions, from script development to full integration and support.

AI chat helps not only respond to customer requests, but also generate sales, collect analytics, and optimize business processes.